In-home upsell rule

Definition

A plan sold on a repair visit falls outside the repair exclusion and owes its own right to cancel.

Why It Matters

A customer-called repair sits outside the federal cooling-off rule, and what the technician sells beyond the parts the job needed does not. Sell a service contract, a maintenance plan or a replacement unit at the kitchen table and that sale is a door-to-door sale owing the printed notice of cancellation in duplicate, while the repair itself stays excluded. A waiver line printed on the invoice is itself a separate violation. The plan carries its own undo on top of that. Washington gives the customer ten days from delivery to return a service contract for a full refund, twenty if it arrived by mail, and adds a ten percent penalty per month to any refund not paid within thirty days. Read the technician's script and the plan paperwork together, because a book built on doorstep plan sales is a refund liability the seller has already booked as revenue.