In-home upsell rule

Definition

A technician who sells a service plan on the visit makes the whole call a cancellable sale.

Why It Matters

A customer-called repair sits outside the federal cooling-off rule until the technician sells something beyond the parts the job needed. Sell a service contract, a maintenance plan or a replacement unit at the kitchen table and the exclusion is gone: the entire visit becomes a door-to-door sale owing the printed notice of cancellation in duplicate, and a waiver line printed on the invoice is itself a separate violation. The plan carries its own undo on top of that. Washington gives the customer ten days from delivery to return a service contract for a full refund, twenty if it arrived by mail, and adds a ten percent penalty per month to any refund not paid within thirty days. Read the technician's script and the plan paperwork together, because a book built on doorstep plan sales is a refund liability the seller has already booked as revenue.