Cooling-off rule (right to cancel)

Definition

The customer's three business days to cancel a sale made at their home.

Why It Matters

The federal rule reaches a sale of twenty five dollars or more at the customer's home and a hundred and thirty anywhere else it covers, the workplace included, and it counts visits the customer invited. What it owes is three business days and a detachable notice of cancellation in duplicate. States build upward from there: Ohio bars the seller from starting the work at all during those days, California voids a storm-repair contract solicited within a week of the disaster, North Carolina makes a willful paperwork failure a misdemeanor. Every exclusion is narrow and every one begins with the customer having made the first call, so a business that sells at the door owns the whole apparatus. Read the ticket before pricing the revenue.

In numbers: A $6,000 job sold at the door and cancelled on day two is refunded in full within 10 business days, and in Ohio a crew that had already started collects nothing for the work.