Repair revenue

Definition

Equipment work billed on top of the recurring cleaning, at a different margin entirely.

Why It Matters

Cleaning is the recurring floor and repairs are where a route actually earns, so two books with the same monthly service revenue can be very different businesses. It also decides what kind of technician the route needs, because a cleaner and a repair technician are not the same hire. Split service from repair for three years and ask who does the repairs: a route whose repair revenue walks out with one person is a route priced too high.