Mandatory fee inclusion

Definition

The rule that a posted number must already contain every fee a customer has to pay.

Why It Matters

Capture rate is the share of passing traffic that turns in, and the number doing the work is the one on the pole sign. California makes it unlawful to advertise or display a price that does not include every mandatory fee, excepting only government taxes and actual shipping. A wash's whole acquisition channel is a price read at speed, so a surcharge appearing at the pay station is a charge the sign did not commit to. Read the menu board against a real receipt for each package. Worth knowing what this trade does NOT have: its one bespoke disclosure statute is a promotion-expiry and recurring-charge rule, which is the renewal shape this site has already spent twice, so the general law is the honest source here.