Post orders

Definition

The written instructions for a specific site, which define what the officer standing there does.

Why It Matters

Post orders are the product. They decide how many officers a site needs, what training they must hold, and how much liability sits with the company when something goes wrong. A contract with vague orders is a dispute waiting for an incident, and one with heavy requirements may be priced as though it were simple. Read the orders for the three largest sites against their bill rates, and ask when each was last revised, because a site that changed while its orders did not is the gap an insurer will find.