Wash-dry-fold

Definition

Attended laundry sold by the pound, which is the one line a laundromat sells with staff.

Why It Matters

A laundromat is otherwise an unattended box of machines, so this is the only line where labor buys revenue and the only one a new owner can grow without buying equipment. It also changes what the business is: staffed hours, a counter, and commercial accounts that place standing orders. Ask for pounds processed and revenue per pound for two years, split between walk-in customers and any commercial account.