EVV (Electronic Visit Verification)

Definition

The Medicaid-required record of when, where and by whom a home-care visit happened.

Why It Matters

It is a billing mandate, not a convenience, and an agency out of compliance faces denied claims and clawbacks on money it has already spent. Verify the system works and that its records reconcile to the hours actually billed, on a sample you choose rather than one the seller prepares. Where the two do not match, you have found either a training problem or a revenue figure that does not survive an audit, and both belong in the price.