Caregiver turnover

Definition

The rate at which caregivers leave and have to be replaced, often over half the staff a year.

Why It Matters

Turnover is the operating constraint of the business, not a personnel statistic. Recruiting and training cost real money, and an unfilled shift does not just lose that visit, it loses the client. Weigh retention as heavily as the client list: ask what the agency pays against the market, how far in advance the schedule is built, and whether the same handful of caregivers cover every gap, because that is who you cannot afford to lose.