Authorized versus delivered hours

Definition

Hours a payer approved against hours the agency actually staffed and billed.

Why It Matters

The gap is unbilled revenue that was already sold, and it is almost always a staffing failure and not a demand one: the client wanted the visit and nobody was available. It is the single clearest read on whether an agency can grow, because an agency that cannot fill what it already has cannot absorb more. Ask for the two numbers by month for two years, and read a widening gap as the recruiting problem it is.