RMM and PSA

Definition

The two platforms an MSP runs on: one watches and fixes client systems, the other bills the work.

Why It Matters

How well the pair is configured and actually used is much of the operational value. A disciplined setup scales; a neglected one hides unbillable work and churn risk that arrives with the business. Sit with a technician rather than reading a dashboard: ticket hygiene, whether alerts are acted on or muted, and whether time is captured against contracts tell you what the margin really is. Migrating either platform after closing is a project, not a weekend.