Rate per seat

Definition

What a managed contract charges per user each month, the number the whole book is built on.

Why It Matters

Rates vary several-fold between providers doing similar work, and an MSP that has not repriced in five years is carrying its own inflation. It is also the cleanest lever a new owner has and the riskiest, because the clients who accepted a low rate are the ones most likely to shop it. Ask for rate per seat by client with the renewal date beside it, and ask when each was last raised.