Claims ratio

Definition

Damage claims paid against revenue, the number a van line and an insurer both watch.

Why It Matters

A mover with a poor ratio pays more for coverage, loses agency standing, and quietly loses the corporate accounts that check it. Because claims lag the job by weeks, a clean recent quarter proves nothing: ask for three years and read the trend and the largest single claim. It is also the fastest thing a new owner can make worse, since crew turnover and claims move together.