Van stock

Definition

The parts a technician carries on the van, which decide whether a call is finished on one visit.

Why It Matters

A garage door call is won or lost on whether the spring, opener, or panel needed is already on the van. A second trip costs a technician half a day and usually costs the review as well. Ask what share of calls close on the first visit and what the van inventory is worth, then check whether the shop stocks the brands actually installed across its territory. A shop buying parts job by job rather than carrying stock is showing you a working capital increase that you will be the one to fund.