Restoration work

Definition

Emergency drying and remediation billed to an insurer, at prices routine cleaning never reaches.

Why It Matters

Cleaning is scheduled and restoration is an emergency, which is why it pays several times as much per job and why it needs certification, moisture meters, drying equipment and a tolerance for night calls. It also brings a payer who is an insurance adjuster, with documentation demands ordinary cleaning never has. Ask for revenue and margin split between the two, and who on the crew holds the certifications.