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Diligence Checklist

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Financial

  • Quality of earnings engaged or consciously waived, with the reason written down
  • P&L reconciled to filed tax returns for three years, differences explained
  • Every add-back verified against documents, not the seller's schedule
  • Revenue by customer for three years; concentration above 15% understood and priced
  • AR and AP aging reviewed; collectability of what conveys assessed
  • Working capital baseline set and the peg negotiated into the purchase agreement
  • All debt, leases, and off-balance-sheet obligations listed with payoff status at close
  • Deferred revenue quantified: prepaid memberships, service contracts, retainers and packages are cash the seller banked for work you will deliver

Operations

  • Org chart with tenure, pay against market, and flight risk for key people
  • Everything the owner personally does listed, with a named replacement plan
  • Software, data, and account access inventoried and transferable
  • Supplier concentration and terms reviewed; single-source risks named
  • Equipment and fleet condition assessed with a real capex forecast
  • Documented processes exist, or their absence is priced into the transition

Commercial

  • Local market and competitive position sanity-checked beyond the CIM's story
  • Review profile and reputation trajectory across platforms examined
  • Pipeline, backlog, or recurring base verified against source records
  • Pricing versus market checked; underpriced legacy relationships identified
  • Customer retention or churn computed from data, not asserted

Insurance & Risk

  • Insurance claims history pulled; policies reviewed for post-close continuity
  • Claims-made policies identified; who buys the tail, for how many years, at whose cost settled in the purchase agreement
  • Safety record and workers-compensation experience examined where relevant
  • Industry-specific compliance verified (the industry guide's diligence section)
  • Environmental exposure assessed; Phase I ordered where the asset class warrants it

Closing Preparation

  • Purchase agreement schedules complete and consistent with diligence findings
  • Non-compete and transition-services terms agreed in substance
  • The seller's role after closing written to match what the lender permits, because an SBA-financed change of ownership bars the seller from staying on as an employee and allows only a bounded consulting period
  • Financing contingencies, appraisal, and lender conditions tracked to clearance
  • Funds flow agreed before closing week: prorations, inventory count, and every lien's payoff letter and release inside it
  • Day-one plan written: payroll, banking, insurance, licenses, and the announcement

When a Finding Surfaces

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Common diligence findings and the remedy each takes
Add-backs that do not survive scrutinyPriceReprice at the multiple the LOI already agreed, applied to the verified SDE.The seller defends numbers the documents contradict; that tells you about everything else.
Cash sales nobody can verifyPricePay for provable earnings only. Unreported cash is not an asset; it is a liability with the seller's name on it.The provable number breaks the deal and the seller will not move.
Environmental exposure on the propertyEscrowA Phase II before close, and remediation escrowed from the seller's proceeds if it finds anything bounded.The finding is open-ended; unbounded remediation has no price.
Equipment ran without reinvestmentPriceGet the catch-up capex quoted, then take it off the price or escrow it against the first year's failures.The catch-up bill rivals the down payment.
Family on payroll below marketPriceRestate SDE with market-rate labor for every role that actually has to be filled, then reprice on the restated number.Half the roster is family who leave at close and the labor market cannot replace them.
Lease is short or the landlord balksStructureClose conditional on assignment plus enough term and options to outlive the loan.The location is the business and there is no path to term.
License does not transfer to youStructureMake reissuance a closing condition, with the seller's qualifier staying on during a transition period.The license is personal to the seller and you cannot qualify within the transition window.
One customer is a quarter of revenueStructureTie part of the price to retention: an earnout or a forgivable seller note that survives only if the account does.The relationship is personal to the seller and does not transfer.
One employee holds the licenses or relationshipsStructureA retention bonus funded at close and paid over time, agreed with that person before you sign.That person is leaving and the license or book leaves with them.
Pending litigationEscrowAn indemnity holdback sized to the exposure, with the seller's counsel on record about the range.The exposure is existential, uninsured, or nobody can size it.
Seller resists a non-competeWalkThere is no structure for this one. A seller who plans to stay out of the business signs without a fight.Immediately; the resistance is the information.
Tax returns do not match the P&LPriceThe returns are the number that counts. Price on the returns unless the gap has a documented, boring explanation.The gap is large and the explanation keeps changing.
The lender's valuation comes in below the pricePriceThe bank lends against its number, so the gap is yours to close: reprice to the valuation, fill it with more equity, or push it into a seller note on standby. Ask which of the three the lender will accept before choosing.The seller treats the valuation as an insult rather than information, and the gap is the whole down payment.