Injector retention

Definition

Keeping the providers who perform the injectables, because the clients belong to them.

Why It Matters

The injectors, not the brand, hold the loyalty here, so if the top provider leaves and takes their book the revenue leaves with them. Read the provider agreements before anything else: term, notice, non-solicit, and whether the non-compete is enforceable in that state at all. Then look at how concentrated the revenue is by provider. One injector at forty per cent of treatments is the single largest risk in the deal and it is rarely priced as such.