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Hotel Term

Accessible room hold

Definition

The duty to describe accessible rooms everywhere you sell, and to hold them back.

Why It Matters

The commission term is about what a channel takes and this is about what a channel obliges. The federal rule reaches reservations made by any means, and says so including through a third party, so every listing the seller wrote on every travel site comes with the business. Two duties sit in it. Accessible features must be described in enough detail for somebody to judge independently whether a room meets their needs, and accessible rooms must be held back until every other room of that type is gone. The first is the one that gets litigated, because the listing text is the evidence and a claim can be written from a laptop without anybody visiting. The second is an occupancy cost at a small property with two accessible keys, whether or not the revenue model assumed it. Read the channel listings before pricing the channel.

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