# Ticket load per endpoint

A term used when buying msp.

How many support tickets a managed device generates in a month, on average.

It is the number that says whether a flat per-seat price is profitable, because the price is fixed and the work is not. A client running three times the ticket load of the book average is being subsidized by everyone else, and the shop usually knows which client it is without knowing the figure. Ask for tickets per endpoint by client for a year: the top two names explain most of the labor cost, and they are the two a new owner has to reprice or lose.

Part of: Buying an MSP (https://searchspheresource.com/guides/buying-an-msp)

Source: https://searchspheresource.com/guides/buying-an-msp/terms/ticket-load-per-endpoint
Not dated: The same editorial definitions as the glossary, inside a trade.

Site index for machines: https://searchspheresource.com/llms.txt