# RMM and PSA

A term used when buying msp.

The two platforms an MSP runs on: one watches and fixes client systems, the other bills the work.

How well the pair is configured and actually used is much of the operational value. A disciplined setup scales; a neglected one hides unbillable work and [churn](https://searchspheresource.com/glossary/churn) risk that arrives with the business. Sit with a technician rather than reading a dashboard: ticket hygiene, whether alerts are acted on or muted, and whether time is captured against contracts tell you what the margin really is. Migrating either platform after closing is a project, not a weekend.

Part of: Buying an MSP (https://searchspheresource.com/guides/buying-an-msp)

Source: https://searchspheresource.com/guides/buying-an-msp/terms/rmm-and-psa
Not dated: The same editorial definitions as the glossary, inside a trade.

Site index for machines: https://searchspheresource.com/llms.txt