# In-home upsell rule

A term used when buying appliance repair.

A plan sold on a repair visit falls outside the repair exclusion and owes its own [right to cancel](https://searchspheresource.com/glossary/cooling-off-rule).

A customer-called repair sits outside the federal cooling-off rule, and what the technician sells beyond the parts the job needed does not. Sell a service contract, a maintenance plan or a replacement unit at the kitchen table and that sale is a door-to-door sale owing the printed notice of cancellation in duplicate, while the repair itself stays excluded. A waiver line printed on the invoice is itself a separate violation. The plan carries its own undo on top of that. Washington gives the customer ten days from delivery to return a service contract for a full refund, twenty if it arrived by mail, and adds a ten percent penalty per month to any refund not paid within thirty days. Read the technician's script and the plan paperwork together, because a book built on doorstep plan sales is a refund liability the seller has already booked as revenue.

Part of: Buying an Appliance Repair Business (https://searchspheresource.com/guides/buying-an-appliance-repair-business)

Source: https://searchspheresource.com/guides/buying-an-appliance-repair-business/terms/in-home-upsell-rule
Not dated: The same editorial definitions as the glossary, inside a trade.

Site index for machines: https://searchspheresource.com/llms.txt