# Cancellation and no-show rate

A term used when buying physical therapy practice.

The share of booked visits that do not happen, on a schedule built weeks ahead.

A therapist's hour is the unit of production and it cannot be stored, so every missed visit is capacity sold to nobody, and a plan of care that stalls also stops producing the later visits it would have earned. It is one of the few numbers a new owner can improve in the first quarter with scheduling discipline alone. Ask for the rate by clinic and by therapist, and read a high one as the recoverable margin it usually is.

Part of: Buying a Physical Therapy Practice (https://searchspheresource.com/guides/buying-a-physical-therapy-practice)

Source: https://searchspheresource.com/guides/buying-a-physical-therapy-practice/terms/cancellation-and-no-show-rate
Not dated: The same editorial definitions as the glossary, inside a trade.

Site index for machines: https://searchspheresource.com/llms.txt